Return Policy

We want you to be satisfied with your purchase. This policy explains how returns and refunds work.

Return Period

Items may be returned within 30 days of delivery. The return must be initiated within this period. We recommend contacting us as soon as you decide to return an item.

Return Conditions

Items must be unused and in original packaging with tags attached where applicable. Custom or personalized items may not be eligible for return. Contact us before returning to confirm eligibility. We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Cost

You are responsible for the cost of return shipping unless the return is due to our error, a defective product, or as otherwise required by law. We will provide instructions and, where applicable, a return label or address. If we provide a prepaid label, the cost may be deducted from your refund where permitted.

Return Process

Contact us via the contact form or email to request a return. We will provide instructions and, where applicable, a return label or address. Pack the item securely and send it to the address we provide. Once we receive and inspect the returned item, we will process your refund or exchange in accordance with this policy.

Non-Returnable Items

Custom or personalized items, items that have been used or damaged after delivery, and items not in original packaging may not be eligible for return. Perishable or hygiene-sensitive items may also be non-returnable. If in doubt, contact us before purchasing.

General Legal Requirements

This policy is provided in accordance with applicable U.S. federal and state consumer protection laws, including the laws of the Commonwealth of Virginia. Your statutory rights are not affected. Where your state grants mandatory return or refund rights (e.g., for defective goods), those rights apply in addition to this policy.

Order Cancellation Policy

If you wish to cancel an order before it has shipped, contact us as soon as possible. We will cancel the order and refund any payment already made. If the order has already shipped, you may return it in accordance with the return process above once received.

Refund Procedure

Once we receive and inspect the returned item, we will process your refund within a reasonable time (typically within 5–10 business days). Refunds will be issued to the original payment method. Shipping costs may be non-refundable unless the return is due to our error or a defective product. You will receive an email when the refund has been processed.

Contact Information

For questions about returns, refunds, or to request a return, contact us via our contact page or at the mailing address, email, or phone number provided there. We are located in Sterling, Virginia, and will respond to requests in accordance with our policy and applicable law.

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